Privacy Policy
Last updated: 16 April 2026 | Applies to: trinitravels.co.uk
TriniTravels (“we”, “us”, “our”) operates the website trinitravels.co.uk (the “Site”).
We are committed to protecting your privacy and handling your personal data in a transparent, secure way in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using this Site, you acknowledge this Privacy Policy. Please read it carefully.
1. Who we are (Data Controller)
TriniTravels is the data controller for this Site.
Website: www.trinitravels.co.uk
Email: enquires@trinitravels.co.uk
Location: London, United Kingdom
ICO Registration: Registered with the Information Commissioner’s Office (ICO). Registration number: 00013794252.
2. What information we collect
a) Information you provide directly
When you contact us, subscribe to our newsletter, join the Carnival Community, make a booking, or purchase a digital guide, we may collect:
- Full name
- Email address
- Phone number (bookings only)
- Passport name and travel details (hosted trip bookings only)
- Payment billing information (processed securely by Stripe — we do not store card details)
- Any other information you choose to share (e.g. carnival preferences, dietary requirements, enquiry details)
b) Information collected automatically
When you visit the Site, we automatically collect:
- IP address and approximate location (country/city level)
- Browser type, version and device type
- Pages viewed, time on page, scroll depth and referring source
- Actions taken on the Site (clicks, form interactions)
This data is collected using cookies and similar tracking technologies (see Section 5).
3. How we use your information
- To operate, maintain and improve the Site
- To respond to your contact enquiries
- To send newsletters and carnival updates you’ve opted into (you can unsubscribe at any time)
- To process bookings and digital guide purchases
- To analyse site traffic and usage patterns via Google Analytics and Meta Pixel
- To show relevant advertising and retargeting (Meta Pixel)
- To comply with legal obligations or enforce our rights
4. Legal bases for processing (UK GDPR)
| Processing Activity | Legal Basis |
|---|---|
| Newsletter subscriptions | Consent (Article 6(1)(a)) |
| Contact form responses | Legitimate interests (Article 6(1)(f)) |
| Processing bookings and purchases | Contract performance (Article 6(1)(b)) |
| Analytics (Google Analytics, Meta Pixel) | Consent (via cookie banner) |
| Legal compliance and record-keeping | Legal obligation (Article 6(1)(c)) |
You may withdraw consent at any time (e.g. by unsubscribing from emails or adjusting your cookie preferences) without affecting the lawfulness of processing before withdrawal.
5. Cookies and tracking technologies
We use cookies and similar technologies on trinitravels.co.uk. When you first visit, you will be shown a cookie consent banner. You can accept all cookies or decline non-essential cookies.
Types of cookies we use:
| Cookie Type | Purpose | Examples | Consent Required |
|---|---|---|---|
| Strictly Necessary | Required for the Site to function (login sessions, security, payment processing) | NextAuth session, Stripe | No — always active |
| Analytics | Understand how visitors use the Site so we can improve it | Google Analytics (GA4) — ID: G-Y4FVESCZR4 | Yes |
| Marketing / Retargeting | Show relevant ads on Facebook and Instagram; measure ad effectiveness | Meta Pixel | Yes |
| Functional | Remember your preferences (theme, packing list, saved events) | localStorage keys (stored in your browser only) | No — local only, no data sent externally |
You can manage or withdraw cookie consent at any time by clearing your browser cookies or contacting us. You can also manage Google Analytics tracking at tools.google.com/dlpage/gaoptout.
Cookies stored in your browser by trinitravels.co.uk do not include your full name or payment details. Analytics data is pseudonymised and aggregated.
6. Email newsletters & Carnival Community
- We use your email to send carnival updates, planning tips, event news and exclusive offers — only if you opt in.
- You can unsubscribe at any time via the link in any email or by emailing us directly.
- We do not sell or rent your email address to third parties.
- We use Mailchimp (an email service provider) to send communications. Mailchimp acts as a data processor on our behalf and is bound by a Data Processing Agreement.
7. How we share your information
We only share data where necessary. Recipients include:
- Stripe — payment processing (they are PCI DSS compliant; we never see your full card number)
- Mailchimp — email newsletter delivery
- Resend — transactional emails (booking confirmations, welcome emails)
- Google Analytics — anonymised website analytics
- Meta (Facebook/Instagram) — advertising pixel analytics (with your consent)
- Travel suppliers — accommodation, transport and event organisers where necessary to fulfil a booking (minimum data only)
- Legal / regulatory — if required by law or to protect our rights
We do not sell your personal data. Ever.
8. Third-party links & affiliate links
The Site contains links to third-party websites including mas bands, event ticketing platforms, hotels, airlines and booking services. Some links are affiliate links — if you book through them, we may earn a small commission at no extra cost to you.
These third-party sites are not controlled by TriniTravels. We are not responsible for their content, privacy practices, or any bookings, purchases or agreements you enter into with them. Always review their privacy policy and terms before sharing your data or making a purchase.
9. Travel, event and information disclaimer
Information on TriniTravels — including carnival dates, event details, travel tips and destination content — is provided for general information and inspiration only. Carnival and travel information can change at short notice.
We do not guarantee accuracy, completeness or availability of any event, band, ticket, flight or accommodation. Always verify details directly with official sources before making travel decisions or bookings.
TriniTravels does not provide professional travel, legal, financial or safety advice. All decisions are made at your own risk.
10. Bookings and digital purchases
When you book a TriniTravels experience or purchase a digital guide, we collect the information necessary to fulfil your order. This may include name, email, billing details, and (for hosted trips) travel-related information such as passport name, emergency contacts and dietary requirements.
This data is used solely to coordinate your experience and is shared only with the suppliers necessary to deliver it.
11. Data retention
- Newsletter subscriber data: retained until you unsubscribe
- Contact form submissions: retained for up to 2 years for reference
- Booking records: retained for 7 years to comply with HMRC requirements
- Analytics data: retained per Google Analytics / Meta default settings (up to 14 months for GA4)
When data is no longer required, we delete or anonymise it.
12. Your rights under UK GDPR
You have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of inaccurate or incomplete data
- Erasure — request deletion of your data (“right to be forgotten”) where applicable
- Restriction — request that we limit how we use your data in certain circumstances
- Objection — object to processing based on legitimate interests or for direct marketing
- Data portability — receive your data in a commonly used format
- Withdraw consent — at any time where processing is based on consent
To exercise any right, contact us at enquires@trinitravels.co.uk. We will respond within 30 days. We may need to verify your identity before acting on your request.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk | 0303 123 1113.
13. Security
We take reasonable technical and organisational measures to protect your data, including HTTPS encryption, secure database hosting and access controls. However, no internet transmission is 100% secure. We cannot guarantee absolute security.
If we become aware of a data breach that affects your rights and freedoms, we will notify you and the ICO as required by law.
14. Children’s privacy
This Site is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us so we can delete it.
15. International data transfers
Some of our service providers (Stripe, Mailchimp, Google) are based outside the UK/EEA. Where data is transferred internationally, we ensure adequate protection is in place through Standard Contractual Clauses or equivalent mechanisms.
16. Limitation of liability
To the fullest extent permitted by law, the Site and its content are provided on an “as is” basis. TriniTravels is not liable for any direct, indirect, incidental or consequential loss arising from use of the Site, reliance on its content, or bookings/purchases made with third parties.
Nothing in this policy excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
17. Changes to this Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.
18. Governing law
This Privacy Policy is governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact us
For any privacy-related questions, data requests or concerns:
TriniTravels
Email: enquires@trinitravels.co.uk
Website: www.trinitravels.co.uk